8f77 FAQ — All Questions Answered in one place

Yes, at 8f77 you can temporarily suspend or permanently close your account at any time.

Temporary Suspension: Log in and go to Settings or Profile. Under the "Account Status" or "Responsible Gaming" section, you'll find "Cooling Off" or "Self-Exclusion" options. You can take a break ranging from 24 hours up to 6 months. During this period, you won't be able to log in, place bets, or make deposits.

Permanent Closure: To permanently close your account, email [email protected] or let us know via live chat. After verifying your identity, your account will be closed within 48 hours. Please withdraw any remaining balance before closure — funds left after closing will require a special process to retrieve.

To learn more about Responsible Gaming, Responsible Gaming page click here.

Enabling 2FA on 8f77 is quick and easy — and it significantly strengthens the security of your account.

Step 1: Log in to your 8f77 account. Click the profile icon in the top right corner and navigate to the "Security Settings" section.

Step 2: Find the "Two-Factor Authentication" or "2FA" option and click the "Enable" button.

Step 3: Choose between SMS 2FA or an Authenticator App. SMS 2FA is straightforward: a 6-digit code will be sent to your registered mobile number each time you log in. For stronger security, use an Authenticator App such as Google Authenticator.

Step 4: If you choose SMS, confirm with the OTP sent to your mobile. If you choose Authenticator, scan the QR code shown on screen and verify using the code displayed in the app.

With 2FA enabled, no one can access your account even if your password is stolen. Store your recovery codes somewhere safe — they'll come in handy if you lose your phone.

Minimum bet amounts vary across games and betting categories on 8f77. Here's a quick reference guide:

Sports Betting: The minimum amount for a single bet is ৳10. For Accumulator/Parlay bets covering multiple matches, the minimum is ৳20.

Live Casino (Table Games): French Roulette and Blackjack have a minimum of ৳50 per hand. VIP tables require a minimum of ৳500.

Slot Games: Slots like Space Wars or Gates of Olympus start from as low as ৳10 per spin.

Dragon Tiger & Card Games: Live Dragon Tiger has a minimum bet of ৳50.

Maximum bet limit: For Sports Betting, the maximum stake per event is ৳2,00,000. For casino games, the limit is up to ৳5,00,000.

When using free spin bonuses, each spin has a fixed value — typically between ৳10 and ৳50.

No. Under 8f77's policy, only one account is permitted per person. This is a fundamental platform rule, and violating it can result in serious consequences.

Why multiple accounts are not allowed: This policy exists to prevent bonus abuse, stop fraudulent activity, and promote responsible gaming.

What happens if you're caught: 8f77 detects multiple accounts by analysing IP addresses, device fingerprints, payment details, and other data. If flagged, all associated accounts will be permanently closed and any remaining balances and bonuses will be forfeited.

Regarding members of the same household: Multiple members of the same household can play, but each person must have a separate email address, mobile number, and bank account. Payment methods cannot be shared. To avoid issues, Via Live Chat Let us know in advance.

8f77 has clear rules covering match cancellations and mid-match interruptions.

If the match is fully cancelled: If there is no result (i.e. the match is cancelled before it starts), your full stake will be refunded. This is processed automatically and credited to your balance within 6–24 hours.

If interrupted mid-way: In cricket, a result is valid once at least 50% of the designated overs have been completed. In football, if the match is abandoned within 90 minutes: the score at the time of abandonment is generally used as the result. However, if less than 70 minutes have been played, most bets will be voided and stakes returned.

For Accumulator (multi-event) bets: Any cancelled match is counted as 1.0 odds — and your payout is determined based on the results of the remaining matches.

For live betting: If a match is interrupted during live betting, settlement will be based on the game state at the point of suspension. For more details, Terms & Conditions click here.

8f77 supports the most popular payment methods in Bangladesh — for both deposits and withdrawals.

Mobile Banking (Deposits & Withdrawals):

• bKash — minimum deposit ৳500, minimum withdrawal ৳1,000
• Nagad — Minimum deposit ৳500, instant processing
• Rocket (DBBL) — Minimum deposit ৳500
• Upay — minimum deposit ৳500

Bank Transfer: Direct bank transfers are supported. Minimum amount is ৳5,000. Processing typically takes 1–3 hours.

Withdrawal timeframe: Mobile banking withdrawals are usually completed within 2–15 minutes. Bank transfers take 2–6 hours. Withdrawals may be delayed if KYC verification is not complete.

Daily Limit: Standard accounts have a daily withdrawal limit of ৳50,000. KYC-verified VIP accounts can withdraw up to ৳5,00,000.

The name on your payment account must match the name provided at registration — otherwise your withdrawal will be held.

If you're experiencing issues with the 8f77 app, follow the steps below — most problems can be resolved this way.

If the app won't open:

• Start by restarting your phone.
• Force Stop the app and relaunch it.
• Clear the app's cache (Settings → Apps → 8f77 → Clear Cache).
• Check that your internet connection is working. If you have a VPN enabled, turn it off.

To request an update: Outdated app versions can pose a security risk. Download and install the latest APK directly from the 8f77 site. On Android, you may need to allow installation from "Unknown Sources". iOS users can access 8f77's mobile site directly through Safari.

If the app fails to install: Check your phone's storage (at least 100MB of free space is required). Android 6.0 or above is needed. iOS 12.0 or above is required.

If the issue persists, contact support with your phone model, OS version, and a screenshot Live Chat Or reach us at [email protected].